Ship your luggage by courier or with Transotel?
With a courier, you organise everything yourself: you send your suitcase as a parcel, arrange the pickup with the hotel, let the destination know and, if something goes wrong, make the claim yourself. With Transotel, you choose your suitcase size by dimensions and weight, and you see the final price before you pay. You leave it in the hotel's luggage room without having to be there when it is collected, we notify the destination hotel and we help you in your language. The transport itself is carried out by a transport company; we take care of everything else.
The difference at a glance
| What changes | On your own, with a courier | With Transotel |
|---|---|---|
| How you pay | Parcel rates, by weight and dimensions | Luggage rates: four sizes, each with its own dimensions and maximum weight, and the final price before you pay |
| Hotel pickup | You arrange it with reception | You leave your suitcase in the luggage room the night before; you don't need to be there |
| Destination hotel | You let them know | We notify them as soon as you pay |
| The return | Another shipment from scratch | Outbound and return in a single booking, with 10% off the return |
| Language | Depends on the courier | WhatsApp and email in your language; phone in Spanish and English |
| If something goes wrong | You make the claim | We receive your claim and handle it with the transport company |
What we do for you
Rates designed for luggage
There are four sizes, from cabin bag (up to 10 kg) to extra large (up to 40 kg), each with its own dimensions and maximum weight. You choose the one that fits your suitcase and see the final price before you pay. And not just suitcases: also boxes, roll-up banners, displays or samples, as long as they fit within the dimensions and weight of a size.
Collected from the hotel, even if you're not there
You leave your labelled suitcase in the hotel's luggage room the night before and let reception know. The transport company collects it there: you don't have to wait for anyone or change your plans.
The destination hotel knows it's coming
As soon as you pay, we let the destination hotel know that your luggage is on its way.
Outbound and return in a single booking
Book the outbound and return trips together and the return is 10% cheaper.
Help in your language
On WhatsApp and by email we help you in your language; by phone, in Spanish and English. The website and the booking are available in Spanish, English, French, Italian, German and Polish.
If something goes wrong, you're not on your own
You write to us: we receive your claim and handle it with the transport company.
Book early and, if needed, get it on a Saturday
You can book up to a year in advance. In mainland Spain, if delivery falls on a Saturday, you choose whether to receive it that day, for a surcharge, or on Monday.
Who transports your suitcase
The transport is carried out by the transport companies we work with. Transotel organises the service: the booking, the pickup, the notices to the hotel, support in your language and claims. That is why you book as a traveller, with rates designed for luggage, and not as if it were a parcel.
Where we go
We cover all of mainland Spain, between the mainland and the Balearic Islands in both directions, and within the Balearic Islands. With 24 European countries we also work in both directions: we collect there and deliver in Spain, or the other way round. These shipments allow one item per booking, up to 31.5 kg, and size XL is not available. Within the Canary Islands we also organise transfers, but they are requested by email at reservas@transotel.com. We do not handle transfers between the Canary Islands and mainland Spain.
Frequently asked questions
Why not send my suitcase directly with a courier?
You can, but then you send it as a parcel and you have to arrange the pickup with the hotel, let the destination know and make the claim if something goes wrong. With Transotel you choose your suitcase size, see the final price and we take care of the rest.
Do I have to be at the hotel when it is collected?
No. You leave it labelled in the luggage room the night before and let reception know.
Who transports my suitcase?
A transport company we work with. Transotel takes care of the booking, the pickup, the notices, support and claims.
Can I book the outbound and return at the same time?
Yes, in a single booking, and the return is 10% cheaper.
In which languages do you offer support?
On WhatsApp and by email, in your language. By phone, in Spanish and English.
How far in advance can I book?
Up to a year. The booking system shows you the available days for your pickup.