How it works

Two ways to send your luggage

Whether you prefer to book yourself or ask the hotel to do it — we make it effortless.

Transotel courier collecting guest luggage at hotel reception
Transotel team collecting luggage from a hotel reception in Spain

Choose how you prefer to book

Book via hotel reception or directly online — both ways are simple.

1

Via Hotel Reception

Ideal for guests who prefer assistance.

Ask the front desk to book the transfer on your behalf. They enter your details into our system — you don't need to do anything online.

  • Ask at reception

    Tell the front desk you want to transfer your luggage and give them the name of the destination hotel.

  • Reception creates the booking

    The hotel team registers the transfer in Transotel's system on your behalf.

  • You pay by email

    You receive a secure payment link by email. Click, pay and you're done. Payment goes directly to Transotel.

  • Confirmation + tracking link

    Once paid, you receive your invoice and the link to track your transfer by email.

The hotel manages the booking but you are always responsible for the payment.
2

Direct Online Booking

Quick, independent, 100% online.

Book in minutes from your phone or computer. Fill in a short form, pay securely and receive your confirmation instantly.

  • Transfer Plan Hotel–Hotel
  • Destination Hotel AJAX search — type the name and the system finds it.
  • Pickup Date & Time Available windows set by your hotel.
  • Number of Bags Each piece is priced by size category.
  • Full Name Name of the guest whose luggage is being transferred.
  • Email Confirmation, invoice and tracking link.

Where do we take your luggage?

From hotel to hotel, straight to your home, or between Spain and 24 European countries.

Hotel → Hotel

Between two hotels in the same destination or on different islands and cities. The classic option.

Hotel → Home

End of your trip? We collect your luggage at the hotel and deliver it straight to your home.

Between Spain and Europe

We collect in 24 European countries and deliver in Spain, or the other way round, with home delivery and tracking. One item per booking, up to 31.5 kg.

See destinations and prices

The full process, step by step

From booking to delivery — everything in your hands.

  1. 1. Choose your plan

    Select the Hotel to Hotel transfer. The service is designed to adapt to your travel needs.

    Hotel → Hotel Hotel → Home

  2. 2. Find your destination hotel

    Start typing the hotel name and our AJAX search will suggest matching hotels from our network. Select yours and the correct ID is saved automatically — no errors possible.

  3. 3. Select pickup date and time

    You choose the collection window: morning, afternoon or all day, which is the safest option. You don't need to be there: leave your suitcase in the luggage room and let reception know.

  4. 4. Add your bags

    Select the number of pieces and the size category for each one. The price is calculated in real time. See the size limits section if you are unsure.

  5. 5. Pay securely

    Payment is processed by Redsys, Spain's leading gateway, with 3D Secure protection. Your card data is never stored by Transotel.

    3D Secure Visa Mastercard

  6. 6. Receive your confirmation

    Right after payment you receive a confirmation email with your invoice and the link to track your transfer.

  7. 7. We collect and deliver

    Our team collects your bags at the agreed time. You travel freely. Your luggage is delivered to the destination hotel reception before your check-in time.

Size and weight limits

Each piece must meet these limits to be accepted.

Dimensions

A + B + C see table

Each size has its own maximum dimensions. See the size table below.

Weight

Weight by size

Maximum weight varies by size. See the size table below.

Starting price

From 15.86 €

View all rates

How to measure your luggage

A = Alto, B = Ancho, C = Fondo (profundidad)

How to measure

A = Height
— From the ground to the top handle with the wheels facing down.
B = Width
— The widest horizontal measurement.
C = Depth
— From front to back.
If in doubt, always choose the larger size.
Tamaños de equipaje aceptados con dimensiones máximas, peso máximo y precio
Rate Max. dimensions Max. weight Fixed price
S – Small 55.00 × 35.00 × 24.90 cm 10.00 kg 15.86 €
M – Medium 70.00 × 45.00 × 30.00 cm 15.00 kg 20.12 €
L – Large 80.00 × 55.00 × 35.00 cm 25.00 kg 32.66 €
XL – Extra Large 100.00 × 70.00 × 45.00 cm 40.00 kg 54.58 €
Fragile, valuable or perishable items are not accepted. Transotel is not liable for the contents of sealed bags.

Frequently asked questions

See all FAQs

Ready to travel without the weight?

Book now and let us take care of your luggage.

See pricing