About us

Tourism professionals at your service

We are Transotel, a company born in the Canary Islands. We arrange the shipping of your luggage across mainland Spain, the Balearic and Canary Islands, and between Spain and 24 European countries, so you can travel from hotel to hotel without carrying bags.

Spanish coastline with hotels, where Transotel collects and delivers luggage
Spanish coastline with hotels. Transotel moves luggage from hotel to hotel across mainland Spain, the Balearic Islands, the Canary Islands and 24 European countries.

Our story

Transotel is a newly created company. One of its founders set up a specialised travel agency in 1998 and has worked in tourism ever since, knowing the sector from the inside: hotels, agencies and travellers. That is why we know what it means to drag suitcases from hotel to hotel on holiday.

With deep knowledge of the hospitality sector, local logistics and customer expectations, we built a solution that benefits everyone: guests travel light, hotels offer a premium service and earn a commission, and we handle everything in between.

Transotel operates under Teneryfa Apart S.L. (NIF B75643361), based in Adeje (Tenerife). Our roots are in the Canary Islands; today the service covers mainland Spain, the Balearic Islands, the Canary Islands (including between the islands and mainland Spain) and 24 European countries.

And we keep growing: beyond hotel-to-hotel transfers, we deliver luggage straight to your home and work with 24 European countries in both directions, always with the same care and tracking.

The Transotel founding team

Our values

The principles that guide every transfer we make.

  • Trust

    We handle your most personal belongings. Every transfer is treated with the same care we'd give our own luggage.

  • Punctuality

    We know your check-in time is important. We do our very best to ensure your luggage arrives promptly, though delivery times may vary depending on the route and the day's schedule.

  • Transparency

    No hidden charges: the price you see when booking is exactly what you pay, taxes included.

  • Service

    Good service is what people remember and recommend. We look after it in every booking, from the first email to delivery.

  • Sustainability

    No boxes or extra packaging: your suitcase travels as it is, properly closed and with its label.

  • Multilingual

    We serve guests in Spanish, English, French, Italian, German and Polish — in the language they feel most comfortable.

Transotel in numbers

  • 3 Mainland Spain, Balearic and Canary Islands
  • 24 European countries
  • 6 Languages
  • 4 Luggage sizes

The team behind Transotel

We know tourism from the inside and look after every booking.

Transotel organises the service from start to finish: the booking, the notices to hotels, support in six languages and claims. The transport itself is carried out by a transport company.

We know what a hotel needs to offer the service without extra work for its reception, and what people expect when they hand over their suitcase.

Behind every booking there are people: we check each order before confirming it, notify the destination hotel and, if something goes wrong, receive your claim and handle it with the transport company.

Navy hard-shell suitcase with a Transotel label next to a hotel reception desk
Illustrative image: a suitcase with a Transotel label at a hotel reception, ready for collection.

Legal information

Company name
Teneryfa Apart S.L.
Tax ID (NIF)
B75643361
Headquarters
Adeje, Santa Cruz de Tenerife, Canary Islands, Spain
Contact email
info@transotel.com

Any questions? We'd love to hear from you.

Our team is here to help you plan your perfect luggage-free journey.

Contact us How it works